Payment and Shipping Policy

At Moonlit Gems, we are committed to providing a smooth and secure shopping experience with reliable payment and shipping options.

A. PAYMENT METHOD

At Moonlit Gems, we offer a variety of secure payment options to ensure a seamless shopping experience:

Bank Transfer (QR Code): Available for quick and secure transactions.
E-Wallets: We support various digital wallets such as Momo, ZaloPay, or other wallets (if available)
Cash on Delivery (COD): You pay the delivery staff directly upon receiving the product.

Orders are typically processed within 1-3 business days after payment confirmation.
Custom or made-to-order items may require additional time, which will be specified in the product description.
You will receive a confirmation email with tracking information once your order has been shipped.

We offer worldwide shipping with reliable carriers to ensure timely delivery.

GHN (1-3 business days): This method is suitable for customers in major cities who prioritize speed.
Viettel Post (3-5 business day): This wide coverage ensures reliable delivery services nationwide for customers in rural or suburban areas.
GHTK (5-7 business day): They focus on cost-effective delivery solutions, making it a preferred choice for budget-friendly customers.

Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping on all orders over 800,000 VND in Vietnam.
Moonlit Gems is not responsible for any customs-related delays.

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

If your order is delayed beyond the estimated delivery time, please get in touch with us at [moonlitgems2024@gmail.com].
If an order is lost in transit, we will work with the shipping carrier to resolve the issue.
Moonlit Gems is not responsible for lost packages due to incorrect shipping addresses provided by the customer.

If you have any questions regarding our payment and shipping policy, please feel free to contact us at: