Moonlit Gems is committed to providing high-quality Silver and Gemstone Jewelry and ensuring a satisfying shopping experience for our customers. However, if you are not completely satisfied with your purchase, we are happy to assist you with a refund or exchange under the following conditions:

A. RETURN CONDITIONS

• Products are eligible for return or exchange within 7 days of receiving the item.
• Products must be unused, in their original condition, and with all packaging and labels intact.
• Any free gifts (if applicable) must also be returned with the product.

B. NON-RETURNABLE ITEMS

• Products that have been used or damaged due to customer mishandling.
• Items without original packaging or with broken seals.
• Products listed as non-returnable (specific details will be provided if applicable).

C. RETURN PROCESS

• Contact us via email or phone number provided on our website to request a return or exchange.
• Provide your order details and reason for return.
• Once your request is confirmed, please send the product back to us following the provided instructions. Shipping costs (if any) will be borne by the customer.
• We will process your return within 3-5 business days upon receiving the item.

D. REFUND POLICY

• After receiving and inspecting the returned product, we will refund your payment within 7 business days.
• The refund will be credited back to your original payment method.
• Shipping fees (if applicable) are non-refundable.

E. NEED HELP ?

If you have any questions regarding our returns and refund policy, please feel free to contact us at:

• Website: moonlitgem.store
• Phone: (+84) 83 538 6004
• Email: moonlitgems2024@gmail.com