At Moonlit Gems, we take pride in the quality and craftsmanship of our gemstone and silver jewelry. We stand by our products and offer the following warranty policy to ensure your satisfaction.
A. WARRANTY COVERAGE
We provide a 1-year warranty from the date of purchase, covering:
- Manufacturing defects in materials or workmanship.
- Loose or missing gemstones due to faulty settings.
- Structural issues such as broken clasps, links, or bands caused by manufacturing faults.
B. WHAT’S NOT COVERED
Our warranty does not cover:
- Normal wear and tear, scratches, or tarnishing of silver.
- Damage caused by improper care, accidents, or exposure to harsh chemicals.
- Lost or stolen items.
- Unauthorized modifications or repairs by third parties.
C. HOW TO CLAIM YOUR WARRANTY
To file a warranty claim:
- Contact us at [moonlitgems2024@gmail.com] with your order number and a description of the issue.
- Provide clear photos of the item and the defect for assessment.
- If eligible, we will repair or replace the item free of charge. In cases where replacement is unavailable, we may offer store credit or a partial refund.
D. REPAIRS BEYOND WARRANTY
If your jewelry needs repair after the warranty period, we offer affordable repair services. Contact us for a quote and further assistance.
E. CARE AND MAINTENACE RECOMMENDATIONS
To prolong the life of your jewelry, we recommend:
- Storing pieces in a dry, soft pouch.
- Avoiding exposure to water, perfumes, and harsh chemicals.
- Cleaning gently with a silver polishing cloth.
F. NEED HELP?
If you have any questions regarding our returns and refund policy, please feel free to contact us at:
- Website: moonlitgem.store
- Phone: (+84) 83 538 6004
- Email: moonlitgems2024@gmail.com
This warranty applies to purchases made directly from Moonlit Gems. Proof of purchase is required for all claims.